Contact Us

1. General Overview

Our shop remains fully available to assist users and ensure a clear, secure and reliable shopping experience when using the website.

Users may contact us for any enquiries related to orders, delivery or services available on the website.

2. Contact Methods

Our customer support service is available through the following contact details:

Address: 2-1411 TAKAYANAGI, FUJIEDA-SHI, SHIZUOKA 426-0041, JAPAN
Email: marketing@cottaly.com
Phone: +81 (708) 310 57 54
Business Hours: Monday to Friday, 10:00 AM – 3:00 PM
Delivery Area: Australia

For faster handling and better tracking of enquiries, contacting customer support via email is recommended.

3. Support Hours

During the stated business hours, our team provides assistance with enquiries related to orders, delivery and post-purchase support.

4. Types of Enquiries

Our team is available to assist users with a range of matters related to the use of the website, including:

Product enquiries
Order tracking for ongoing or completed orders
Delivery-related issues
Return or refund requests
Feedback or suggestions regarding the shopping experience

5. Response Time and Commitment

Our shop is committed to responding to all enquiries as promptly as possible, ensuring clarity and professionalism.

Each request is reviewed individually to provide a complete and solution-focused response. Our priority is to deliver a transparent, reliable and customer-focused service.

6. Operational Information

Customer support is primarily focused on enquiries related to active orders and deliveries within Australia.

Our shop places strong importance on communication quality, as each interaction contributes to continuous service improvement and overall customer satisfaction.