Terms and Conditions

1. Scope and Purpose

This Legal Policy outlines the general legal framework governing the use of the website, transactions conducted through the website and the relationship between our shop and users.

This policy is designed in accordance with applicable Australian laws, including consumer protection and eCommerce regulations, to ensure transparency, fairness and legal compliance.

2. Compliance with Australian Law

All activities carried out on the website comply with applicable Australian legislation, including the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under Australian law that cannot be lawfully excluded.

3. Consumer Guarantees

Under Australian Consumer Law, products supplied through the website come with guarantees that cannot be excluded.

Customers are entitled to remedies including repair, replacement or refund if goods fail to meet acceptable quality standards or do not match their description.

These rights apply in addition to any voluntary policies offered by our shop.

4. Limitation of Liability

To the extent permitted by law, our shop is not liable for any indirect, incidental or consequential losses arising from the use of the website or products purchased.

However, where liability cannot be excluded under Australian law, it is limited to the extent permitted by law.

5. Accuracy of Information

We take reasonable steps to ensure that all information provided on the website is accurate and up to date.

However, we do not guarantee that all content is free from errors or omissions and reserve the right to correct or update information at any time without prior notice.

6. Intellectual Property

All content on the website, including text, images, graphics and design elements, is protected by applicable intellectual property laws.

Users may not reproduce, distribute or use any content without prior written permission from our shop.

7. Third-Party Links and Services

The website may include links to third-party services or websites.

Our shop is not responsible for the content, policies or practices of third-party providers. Users access such services at their own discretion.

8. Force Majeure

Our shop is not responsible for delays or failures in performance caused by events beyond reasonable control, including natural disasters, disruptions to transport or logistics, or technical failures.

9. Amendments

We reserve the right to update or modify this Legal Policy at any time.

Any changes will take effect upon publication on the website. Continued use of the website constitutes acceptance of the updated terms.

10. Contact and Support

For any enquiries related to this Legal Policy or the use of the website, please contact us:

Address: 2-1411 TAKAYANAGI, FUJIEDA-SHI, SHIZUOKA 426-0041, JAPAN
Email: marketing@cottaly.com
Phone: +81 (708) 310 57 54
Business Hours: Monday to Friday, 10:00 AM – 3:00 PM
Delivery Area: Australia