These Terms of Use set out the rules governing access to, browsing of and use of our website, as well as the relationship between our shop and users who visit the website or place orders.
These Terms apply to any person accessing, browsing or purchasing through the website. By using the website, you agree to these Terms, which form the contractual framework for all transactions.
Users may create an account to manage orders and access certain features of the website. Each user agrees to provide accurate, complete and up-to-date information.
Our shop takes appropriate measures to ensure the proper operation of the website and the security of data. However, we are not responsible for any consequences resulting from incorrect information provided by users.
Product features, descriptions and images are presented as accurately as possible. Availability is subject to stock levels.
Our shop reserves the right to update or modify product information, images or pricing for operational reasons without affecting confirmed orders. All information on the website is provided in good faith.
Each order placed on the website is confirmed via email after payment verification.
Payments must be completed using the secure payment methods available on the website, in line with recognised transaction security standards.
After payment is completed, orders are typically processed within 1–3 business days.
Processing Cut-off Time:
More details, please refer to the store’s Shipping Policy.
More details, please refer to the store’s Order Cancellation Policy.
Customers may request a return within 25 days of receiving their order.
To be eligible for a return, the following conditions must be met:
Once the returned item is received, it will be inspected to confirm it meets the return conditions.
If approved, the refund will be processed within 2–4 business days using the original payment method.
The time required for the refund to appear in your account will depend on your payment provider.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Our shop places great importance on protecting user data. Personal information is handled in accordance with applicable Australian data protection and privacy standards, ensuring lawful, transparent and secure processing.
These Terms of Use are governed by the applicable laws of Australia.
In the event of a dispute, both parties will first attempt to resolve the matter amicably. If no agreement is reached, the matter may be referred to the relevant authorities in accordance with applicable law.
For any enquiries related to these Terms or the use of the website, please contact us:
Address: 2-1411 TAKAYANAGI, FUJIEDA-SHI, SHIZUOKA 426-0041, JAPAN
Email: marketing@cottaly.com
Phone: +81 (708) 310 57 54
Business Hours: Monday to Friday, 10:00 AM – 3:00 PM
Delivery Area: Australia
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