Warranty Policy
1. Scope and Purpose
This Warranty Policy outlines the conditions under which products purchased from our shop are covered for faults or defects.
This policy is provided in accordance with applicable Australian Consumer Law and is intended to ensure a clear, fair and transparent approach to product quality and after-sales support.
2. Consumer Guarantees
All products supplied through the website come with guarantees that cannot be excluded under Australian Consumer Law.
Customers are entitled to a repair, replacement or refund if a product is found to be faulty, not of acceptable quality or does not match its description.
These rights apply independently of this Warranty Policy.
3. Warranty Coverage
Our shop provides warranty coverage for manufacturing defects and faults that occur under normal use.
The warranty covers issues such as structural defects, material faults or manufacturing inconsistencies that affect the intended use of the product.
Warranty coverage applies only to products used in accordance with normal household use and care instructions.
4. Warranty Period
The warranty period applies from the date the product is delivered.
Customers may raise warranty claims within a reasonable timeframe in line with Australian Consumer Law. The applicable timeframe may vary depending on the nature and expected lifespan of the product.
5. Exclusions
This warranty does not apply in the following situations:
Damage caused by misuse, improper handling or neglect
Normal wear and tear over time
Damage caused by improper assembly or failure to follow care instructions
Modifications or repairs carried out without authorisation
Damage caused by external factors such as accidents or environmental conditions
6. Warranty Claim Process
To submit a warranty claim, customers should:
Contact customer support via email
Provide the order number and a detailed description of the issue
Include photos or supporting evidence where applicable
Each claim will be reviewed individually, and customers will be provided with appropriate guidance and resolution options.
7. Resolution Options
If a valid warranty claim is confirmed, our shop may offer one of the following solutions:
Repair of the product
Refund in accordance with applicable policies
The appropriate resolution will depend on the nature of the issue and in line with Australian Consumer Law.
8. Limitation of Warranty
This Warranty Policy operates alongside consumer rights under Australian law and does not limit or replace those rights.
Where applicable, remedies will be provided in accordance with legal requirements.
9. Contact and Support
For any enquiries regarding warranty claims or product issues, please contact us:
Address: 2-1411 TAKAYANAGI, FUJIEDA-SHI, SHIZUOKA 426-0041, JAPAN
Email: marketing@cottaly.com
Phone: +81 (708) 310 57 54
Business Hours: Monday to Friday, 10:00 AM – 3:00 PM
Delivery Area: Australia