1. Scope of the Privacy Policy
Protecting personal information is a key priority for our shop. This Privacy Policy explains in a clear and transparent manner how personal data is collected, used, stored and protected when using the website, in accordance with applicable Australian privacy and data protection laws.
This policy applies to all users who access, browse or place orders through the website. It covers both information provided directly by users, such as name, contact details and order-related information, as well as data collected automatically during browsing, including through cookies. Use of the website indicates acceptance of this Privacy Policy.
2. Information Collection and Use of Cookies
Our shop collects only the information necessary to manage orders and ensure proper website functionality. This may include personal details such as name, delivery address, email address, order and payment information, as well as technical data such as IP address, device type, browser and browsing activity.
Cookies may be used to ensure essential website functionality, facilitate navigation, improve user experience, analyse website usage and optimise performance. Users may accept, reject or manage cookie preferences at any time through browser settings or website tools.
3. Purpose of Data Processing and Sharing
Personal data is used solely for order processing and delivery, customer support and after-sales service, improving website functionality and fulfilling applicable legal obligations.
Personal data is not sold or used for unrelated purposes. It may only be shared with logistics providers, secure payment service providers, relevant authorities when required by law, and technical partners who comply with applicable data protection standards.
4. Data Retention and Consent
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Our shop implements appropriate technical and organisational measures to protect data from unauthorised access, loss or alteration.
Users may withdraw consent for cookie usage at any time. Disabling essential cookies may limit access to certain website features.
5. User Rights
In accordance with applicable privacy regulations, users have the following rights regarding their personal data:
Right of access to obtain a copy of personal data
Right to correct inaccurate or incomplete information
Right to request deletion of data where applicable
Right to restrict processing
Right to data portability in a structured format
Right to object to certain types of data processing
Right to withdraw consent at any time
6. Legal Basis and Compliance
The processing of personal data is based on several legal grounds, including contract fulfilment, compliance with legal obligations, legitimate interests of our shop and user consent.
We ensure that all data processing is conducted in a transparent and secure manner in line with Australian data protection standards.
7. Contact and Support
For any enquiries related to personal data protection or to exercise your rights, please contact us:
Address: 2-1411 TAKAYANAGI, FUJIEDA-SHI, SHIZUOKA 426-0041, JAPAN
Email: marketing@cottaly.com
Phone: +81 (708) 310 57 54
Business Hours: Monday to Friday, 10:00 AM – 3:00 PM
Delivery Area: Australia
