Shipping Policy

1. Shipping Policy Scope and Purpose

This Shipping Policy explains how orders are prepared, dispatched and delivered when shopping on our website.
All operations are conducted in accordance with Australian consumer protection laws and eCommerce regulations. Our shop is committed to providing a transparent and reliable order management experience for all customers.

2. Delivery Area

We currently deliver within Australia only.
All orders placed on the website can only be shipped to addresses located within Australia.

3. Delivery Costs

All products available in our shop include free delivery across Australia, with no minimum purchase required.

4. Order Processing

After payment is completed, orders are typically processed within 1–3 business days.

Processing Cut-off Time:

• Orders placed before 3:00 PM will be processed on the same business day.
• Orders placed after 3:00 PM will be processed on the next business day.
• Orders placed on public holidays will be processed on the following business day.

During peak periods, processing times may vary slightly. Updates will be communicated via email where necessary.

5. Dispatch and Delivery

Once dispatched, orders are handled by selected logistics partners to ensure secure delivery.

Estimated delivery timeframe is 5–8 business days from dispatch.

6. Taxes and Charges

All prices shown on the website include applicable taxes and any relevant order handling fees.

7. Order Tracking

Once your order has been shipped, you will receive tracking details allowing you to monitor the delivery status at any time.

8. Customer Support

For any enquiries related to orders, delivery or after-sales support, please contact us:

Address: 2-1411 TAKAYANAGI, FUJIEDA-SHI, SHIZUOKA 426-0041, JAPAN
Email: marketing@cottaly.com
Phone: +81 (708) 310 57 54
Business Hours: Monday to Friday, 10:00 AM – 3:00 PM
Delivery Area: Australia